21c Museum Hotels
  • 15-Nov-2022 to 15-Dec-2022 (MST)
  • Housekeeping
  • St. Louis, MO, USA
  • Salary
  • Full Time

Benefits include health/vision/dental/life insurance, real-time access to earned wages, paid time off, 401(k), teammate referral bonuses and family meal.


If you love saying YES and enjoy engaging with the community by leading with ART 21c is the perfect place for you.

Supervises: Housekeeping Supervisors, Room Inspectors

General Purpose: The Housekeeping Manager is responsible for overseeing the daily operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, and protecting assets, using minimal expenses to maximize profits.

Specific Responsibilities:

  • Supervise the housekeeping employees, and motivate the team through training, development, empowerment, coaching, and counseling.
  • Recommend discipline and termination, as appropriate.
  • Supervise and inspect the daily cleaning of the guest rooms, public areas, and back of the house.
  • Ensure compliance with accident/loss preventive programs.
  • Achieve a high level of cleanliness and guest satisfaction.
  • Monitor and report on expenses (payroll and supplies) to control costs while ensuring adequate staff and supplies are on hand to provide top-quality service.
  • Respond to guest requests, concerns, and problems to ensure guest satisfaction.
  • Work with the front desk staff to help resolve guest issues that arise.
  • Refer and follow up on maintenance issues/problems with Engineering to protect hotel assets and to ensure a safe and accident-free environment for guests and employees.
  • Log items into the Lost and Found and answer inquiries from guests to meet overall lost & found satisfaction.
  • Implement emergency training and procedures to protect the hotel's guests, staff, and company appropriately.
  • Communicate within all departments of the company.
  • Responsible for learning and being efficient using the 21c checkbook. This involves invoicing, calling suppliers, budgeting, researching, and working with the accounting department.
  • Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments.
  • Scheduled days and times may vary based on needs.

Qualifications:

  • A thorough knowledge of the Housekeeping field.
  • A demonstrated ability to determine a course of action based on knowledge of workplace policies and procedures
  • Supervision/management experience and skills.
  • Ability to compile facts and figures.
  • Ability to meet and maintain a budget.
  • Must be able to open, close, or work any shift during special events.
  • Requires a can-do attitude.

Education/Formal Training:

  • High school diploma or equivalent

Experience:

  • Two to three full years of employment in a related position with this company or another organization.

21c Museum Hotels is an equal-opportunity employer. We evaluate qualified applicants regardless of race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm

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