21c Museum Hotels
  • 22-Sep-2022 to 22-Oct-2022 (MST)
  • Food & Beverage
  • KCMO, MO, USA
  • Salary
  • Full Time

Benefits include health/vision/dental/life insurance, real-time access to earned wages, paid time off, 401(k), teammate referral bonuses, family meal and nationwide hotel discounts.


If you love saying YES and enjoy engaging with the community by leading with ART 21c is the perfect place for you.

Reports To: Food & Beverage Director

Supervises: 20 to 40 Front House Teammates

General Purpose: The Restaurant Manager manages the daily operations of the restaurant, including the selection, development, and performance management of FOH teammates. In addition, they oversee the inventory and ordering of food and supplies, optimize profits, and ensure that guests are satisfied with their dining experience.

Specific Responsibilities:

  • Ensures the highest and most efficient level of service expected by the guest.
  • Ensures the restaurant is staffed sufficiently for each meal period.
  • Works to keep staff morale high.
  • Rolls up sleeves and is willing to 'get dirty to keep standards high or to cut staff where possible and save the restaurant money.
  • Train, train, and train staff some more. Give verbal and written quizzes often.
  • Ensures all employees are following service standards.
  • Identifies ways to operate more efficiently, cut costs and drive revenue.
  • Ensure cleanliness (of staff, restaurant).
  • Creates a total awareness of in-house VIPs and reviews names with staff members during pre-service meetings.
  • Constantly seeks improvement in self, staff, and the company.
  • Cultivates a following of regulars.
  • Reports to work on time and ready to work scheduled shifts.
  • Maintains a positive, friendly attitude with staff & guests.
  • Maintains a clean, orderly appearance in the restaurant service area.
  • Ensures proper uniforms/dress for all staff.
  • Assists/execute any tasks as assigned by General Manager.
  • Screens all potential staff members before interviewing with F&B Director.
  • Leads training program for all new hires.
  • Implements training policies and schedules for new hires.
  • Keeps all training documents up to date and accessible.
  • Communicate the status of re-training needs for new hires and other teammates to the rest of the FOH team.
  • Implements and administers employee reward program (contests & gift cards).
  • Interviews potential employees/hiring.
  • Maintains and enforces steps of service protocols and standards of service.
  • Completes new hire paperwork to be given to HR.
  • Completes and submits Personnel Action Forms for all teammate gains/losses/status changes
  • Reviews and approves time clock activity
  • Attends daily and weekly meetings as required.

Qualifications:

  • Competent with Windows-based computers and Microsoft Office and familiar with industry-standard software.
  • Demonstrates enthusiasm for all things 21c.
  • Must pass a background check.

Education /Formal Training:

  • Some college education.

Experience:

  • Two to four years in a high volume, high-quality restaurant operation.
  • Minimum one-year management/supervisory experience.
  • Previous job in a restaurant line position.
  • Strong F&B knowledge acquired through a combination of education, work, and pure curiosity

Travel Requirements

  • Minimal Travel

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants regardless of race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm

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