21c Museum Hotels
  • 01-Sep-2022 to 01-Oct-2022 (MST)
  • Sales
  • St. Louis, MO, USA
  • Salary
  • Full Time

Benefits include health/vision/dental/life insurance, real-time access to earned wages, paid time off, 401(k), teammate referral bonuses and family meal.

If you love saying YES and enjoy engaging with the community by leading with ART 21c is the perfect place for you.

Reports to: Brand + Content Director

General Purpose:

You have an insatiable curiosity about life, are an enthusiastic consumer of culture, and are a talented storyteller through the written word and compelling imagery. You have a discerning eye, pay attention to details and uphold high standards for quality.

You're social, both online and in person, engendering trust as you build relationships through your ability to listen and your natural tendency to care.

Committed to building long-term brand value and loyalty through influencing community engagement, the Marketing Manager will lead creative efforts behind social content development, fan interaction, and reputation monitoring. You'll be responsible for driving success at three independent 21c properties as a cross-functional collaborator, creative problem solver, and innovative thinker who is simultaneously consumer-focused and results-oriented.

Specific Responsibilities at each property:

Social Media //

  • Develop and deploy social content reflective of 21c purpose and values, including engagement, tagging, replying, etc.
  • Plan and Manage regular social planning meetings with Sales & Marketing, Museum, and F&B teams.
  • Create and present a planned monthly social calendar to Brand Content Manager through Falcon I.O.
  • Work with senior property leadership to grow engagement and revenue through the Porter & Sail portal.

Marketing //

  • Collaborate with the Brand Services team in property marketing strategy. Manage strategies from initiative development through the execution stage.
  • Lead property quarterly calendar development.
  • Gather and analyze data from multiple sources to understand performance and shape strategic direction.
  • Manage multi-property level email marketing campaigns.
  • Assist with developing property-level assets (including photography and video) as needed.
  • Assist in maintaining digital asset management tools.

Community Engagement //

  • When needed, assist Museum Manager and Property Leadership in cultivating strong relationships with like-minded community partners to create programming and cross-promotional strategies. Be good neighbors and friends in all communities.
  • Be an enthusiastic team member at property and community events, jumping in and assisting as necessary.

Public Relations:

  • Work alongside the corporate PR team to execute annual strategies across properties
  • In coordination with the corporate Public Relations team, serve as the local contact for press opportunities.


  • Participate in weekly Brand Services Team calls
  • Attend regular meetings with Museum, Sales, F&B, Events, etc., as appropriate to ensure you're well informed on all property happenings.
  • Attend bi-annual Brand team meetings

Desired Skills and Qualifications:

  • A passion for community, contemporary art, food & beverage, and travel.
  • Extraordinary communicator, enthusiastic storyteller, exceptional writing skills, and visual aesthetic
  • Demonstrated analytical skills/metrics driven.
  • Strong planning and project management competencies.
  • Demonstrated ability to communicate with senior and executive leadership.
  • Skilled in multi-tasking and managing several priorities at once.
  • Ability to maintain good working relationships with guests, team members, external business partners, and third-party vendors.
  • Business-oriented and consumer-driven.
  • Ability to act as an ambassador of 21c Museum Hotels and related brands and demonstrate confidence in their knowledge of the history, brand values, vision, and direction.
  • Working knowledge of Photoshop and Adobe Creative Suite preferred.
  • Experience working within WordPress is strongly preferred.
  • Experience in museums, galleries, or cultural institutions is strongly preferred.
  • Knowledge of the local art community is beneficial.
  • Interest in / working knowledge of advancements in technology and best practices related to the website, digital marketing, and social media.
  • Proactive, Flexible, Curious, Positive Attitude, Team Player.
  • Ability to travel between designated properties, as well as occasional travel to home office

Education / Experience:

  • Bachelor's Degree preferred
  • 4 to 5 years of related experience in marketing or social media

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants regardless of race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm

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