21c Museum Hotels
  • 13-Sep-2022 to 13-Oct-2022 (MST)
  • Sales
  • St. Louis, MO, USA
  • Salary
  • Full Time

Benefits include health/vision/dental/life insurance, real-time access to earned wages, paid time off, 401(k), teammate referral bonuses and family meal.

Title: Senior Sales Manager

Reports To: Director of Sales & Marketing (DOS)

General Purpose: The Senior Sales Manager sells to individual accounts and groups by the objectives established in the marketing plan. The Senior Sales Manager will ensure that sales activities and group bookings are focused on yielding maximum revenue per available guest room. The Senior Sales Manager will also assist with marketing efforts as needed.

Specific Responsibilities:

· Aspire to achieve aggressive sales goals as Senior & Corporate Leadership established.

· Builds client base through outside sales calls, cold calling, prospecting, direct mail, networking, and referrals.

· Conducts site tours and represents the hotel at trade shows and business events, focusing on all markets, local and national.

· Knows the principle competition for each segment and leverages the hotel's relative strengths against each.

· Personally demonstrates a commitment to customer service by soliciting and responding promptly to guest needs and meeting expectations.

· Maintains effective involvement with key community organizations.

· Finalizes contracts for group bookings.

· Converses with guest and hotel department heads to plan function details, such as space requirements, schedule, and food service.

· Executes cut-off dates on group bookings.

· Maximizes profit and optimizes space through sales by establishing pricing models and exercising good judgment.

· Prepares monthly reports as requested by management, such as monthly pace reports, sales inquiries, sales site visits, sales action plans, etc.

· Attends weekly meetings:

o Revenue meeting with DOS, Revenue Manager, and the Sales Team. One-on-one meeting with DOSM

· Other duties as assigned by your supervisor or manager.


· Excellent communication skills, both verbal and written.

· Delivers the best service, quality, and value to every customer.

· Most work tasks are performed independently. There is minimal direct supervision.

· Extensive knowledge of selling strategies and the ability to meet goals.

· Complete knowledge of the hotel, catering, and event space.

· Able to utilize property adopted for booking, tracking, forecasting, and executing optimal selling strategies.

· Comprehends the group sales process and negotiates accounts.

· Analytically approaches problem-solving.

· Able to analyze financial statements and market data.

· Desires to participate as part of a team.

· Demonstrates self-confidence, energy, and enthusiasm.

· Presents ideas and information in a concise, well-organized way.

· Effective listening skills.

· Manages group or interpersonal conflict situations effectively.

· Manages time well, correctly prioritizing tasks.

· Highly visible in areas of responsibility.

· Excellent negotiation skills to create win-win solutions.

· Must possess computer skills, including, but not limited to, accounting programs, Delphi, Microsoft Word, Excel, and Outlook.

· Must pass a background check.

Education/Formal Training:

· Associates degree is required. Bachelor's degree is preferred.


· Minimum four years of hotel sales and management experience required.

Travel Requirements:

· Some local travel to client sites and networking events

· Infrequent long-range travel.

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants regardless of race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm.

21c Museum Hotels
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