21c Museum Hotels
  • 30-Aug-2022 to 30-Oct-2022 (MST)
  • Human Resources
  • Louisville, KY, USA
  • Salary
  • Full Time

Benefits include health/vision/dental/life insurance, real-time access to earned wages, paid time off, 401(k), teammate referral bonuses and family meal.

Title: Digital Marketing Manager

Reports to: Brand + Content Director, 21c

Profile: A results-driven analyst with a passion for answering previously unanswerable questions, the Digital Marketing Manager will be a leader in game changing insights for the Brand Services and property teams. This analyst will use marketing data, competitive research and web insights to drive decisions in how we market to new and existing customers and develop online user experience. Of course, they will have a love for contemporary art and culture as much as they love food and travel and are driven to enhance brand awareness and our guest experiences.



  • Integrate ecommerce, guest experience, marketing insights and competitor studies to tell a holistic story for our brands, shaping the direction of the brand and individual properties.
  • Work directly with the Brand & Content Director and outside agencies to optimize marketing spend & identify opportunities to optimize performance
  • Analyze and oversee guest experience on brand.com, coordinate A/B testing, create and/or oversee microsites, landing pages and site changes, as-needed
  • Work with digital agency to test and implement user experience updates to brand.com
  • Work with digital agencies and/or media partners to plan/negotiate, launch, optimize and report on digital marketing campaigns for brand
  • Coordinate with property teammates to manage and optimize online business listings and directories
  • Work closely with Sales and Revenue departments to maximize benefits of the research tools, software and resources

Share Insights

  • Represent the voice of the consumer (using marketing, ecommerce and behavioral data) in business decisions through presentations, reporting and meeting participation with both internal and external parties
  • Provide competitive analysis on comp sets and market offerings, identify market trends, pricing/business models, sales and methods of operation
  • Analyze/report on SEO initiatives for brand, benchmarking for improvement; implement or direct partners on implementation of site optimizations
  • Responsible for creation of monthly, quarterly and annual reporting, used in evaluation of strategies and tactics for brand.com

Stay Informed

  • Engage with and provide training/education on best practices in the areas of reporting, Google Analytics, SEO, web page and content management
  • Proactively monitor industry trends relative to key brand objectives and provide research on findings that could be implemented.

The ideal candidate will have:

  • Experience leading research or insights projects
  • Research, analytics, statistics and/or database knowledge and experience (using tools, applications, platforms, etc.)
  • Coordinate multiple tasks simultaneously, meeting deadlines and working productively and efficiently under pressure
  • Experience with research methodologies (both qualitative and quantitative)
  • Ability to synthesize data, develop insights, and identify and communicate recommendations
  • Strong attention to detail
  • Strong written and verbal communication skills
  • Strong customer service orientation

Basic Qualifications:

  • 4 or more years of experience in business, research or related area
  • Ability to identify new issues, trends and opportunities from data
  • Intermediate MS PowerPoint skills (ability to build comprehensive presentations)

Education / Formal Training: Bachelor's Degree

Experience: 4+ years related experience

Travel Requirements: As needed.

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm

21c Museum Hotels
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