21c Museum Hotels
  • 20-Apr-2021 to 19-May-2021 (MST)
  • Sales
  • Nashville, TN, USA
  • Hourly
  • Full Time

Benefits include health/vision/dental/life insurance, real-time access to earned wages, paid time off, 401(k), teammate referral bonuses and family meal.


21c Museum Hotels is committed to the Health and Safety of our teammates and guests. We have collaborated with top physicians in the fight against COVID-19 to revise our already stringent cleaning protocols to providing the safest workplace as possible. These new protocols include:

  • Social Distancing: We have added signage throughout our properties to encourage distancing among our teammates and guests. We have also spaced our various fixtures within our properties, such as tables in our restaurants to encourage safe distancing.
  • Required Use of Masks: Teammates and guests alike are required to wear masks at all times while in public spaces within our properties. Masks must cover the nose and mouth.
  • Health Screenings: All teammates and guests are required to go through a brief health screening process before entering our properties, this includes touchless temperature checks and a health questionnaire about possible exposure as well as symptoms related to COVID-19.
  • Cleaning & Sanitizing: We have increased the frequency of cleaning and sanitizing of our public spaces, particularly of those high-touch areas, such as door handles, handrails and elevator buttons.
  • Frequent Hand Washing: All teammates are required to wash their hands frequently for at least 20 seconds while working. We have also increased the number of hand sanitizer stations throughout our property to prevent the spread of germs or other contaminants.

Title: Sales Coordinator

Reports To: Director of Sales & Marketing

General purpose: The Sales Coordinator provides administrative support to the Sales Team, easily accessing and maintaining the organizational structure that keeps necessary information at the command of the Sales Team. Dependable, punctual and enthusiastic, the Sales Coordinator is a go-to, flexible member of the team, able to quickly adapt and serve in whatever capacity is needed at a moment's notice.

Specific Responsibilities:

  • Answers telephone and responds to all email and voicemail messages.
  • Deliver the best service, quality and value to every customer, every time.
  • Personally demonstrates a commitment to customer service by soliciting and responding promptly to guest needs and in meeting expectations.
  • Works directly with client and partners with Event Manager to coordinate group and event execution.
  • Distributes group resumes and BEOs on a weekly basis and maintains the group sales binder.
  • Coordinates with group contacts prior to arrival.
  • Coordinates across departments to plan and prepare for group arrivals and event execution
  • Provides initial response for eLeads, RFPs, and phone inquiries.
  • Composes group proposals.
  • Generates and edits group contracts from Delphi.
  • Researches and qualifies prospective clients.
  • Enters data in Delphi that will help Sales Team to provide better service to clients.
  • Reconciles weekly and month end group pick up in Delphi and Opera
  • Becomes intimately knowledgeable about products/ services to confidently answer questions from prospects and clients.
  • Processes group and event deposits and maintains payment schedule.
  • Assists with VIP and concierge request & reservations, group and transient commissions processing and front office relief breaks
  • Organizes and maintains files.
  • Assists with special events.
  • Completes other duties as assigned by DOSM to include cross departmental tasks.
  • Attends weekly sales meetings.

Qualifications:

  • Computer literacy to perform administrative tasks.
  • Proficiency with Microsoft Office, database management, online searching and browsing.
  • Results oriented as well as show initiative and creativity in their work performance.
  • Familiarity with Delphi for booking, tracking, forecasting and searching.
  • Comprehends the group sales process.
  • Excellent verbal and written communication skills.
  • Presents ideas and information in a concise, well-organized way.
  • Ability to effectively communicate with customers in a friendly and positive manner, in order to meet client needs and resolve concerns.
  • Manages time well, prioritizing tasks and able manage several tasks simultaneously.
  • Outgoing inquisitive personality with aggressive, self-motivated work habits required.
  • Desire to participate as part of a team.
  • Must like to have fun while working, be a team player, a self-starter and be able to hit the ground running.
  • Demonstrates effective problem solving skills.
  • Familiarity with hotel operations, services, and facilities.
  • Must pass a background check.

Education/Experience:

  • Minimum two years of hotel experience required.

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm

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