21c Museum Hotels
  • 12-Apr-2021 to 11-May-2021 (MST)
  • Food & Beverage
  • Bentonville, AR, USA
  • Salary
  • Full Time

Benefits include health/vision/dental/life insurance, real-time access to earned wages, paid time off, 401(k), teammate referral bonuses and family meal.

21c Museum Hotels is committed to the Health and Safety of our teammates and guests. We have collaborated with top physicians in the fight against COVID-19 to revise our already stringent cleaning protocols to providing the safest workplace as possible. These new protocols include:

  • Social Distancing: We have added signage throughout our properties to encourage distancing among our teammates and guests. We have also spaced our various fixtures within our properties, such as tables in our restaurants to encourage safe distancing.
  • Required Use of Masks: Teammates and guests alike are required to wear masks at all times while in public spaces within our properties. Masks must cover the nose and mouth.
  • Health Screenings: All teammates and guests are required to go through a brief health screening process before entering our properties, this includes touchless temperature checks and a health questionnaire about possible exposure as well as symptoms related to COVID-19.
  • Cleaning & Sanitizing: We have increased the frequency of cleaning and sanitizing of our public spaces, particularly of those high-touch areas, such as door handles, handrails and elevator buttons.
  • Frequent Hand Washing: All teammates are required to wash their hands frequently for at least 20 seconds while working. We have also increased the number of hand sanitizer stations throughout our property to prevent the spread of germs or other contaminants.

Reports To: Food & Beverage Director

Supervises: 20 to 40 Front of House Teammates

General Purpose: The Restaurant Manager manages the daily operations of the restaurant, including the selection, development, and performance management of FOH teammates. In addition, they oversee the inventory and ordering of food and supplies, optimize profits and ensure that guests are satisfied with their dining experience.

Specific Responsibilities:

  • Ensures the highest and most efficient level of service expected by the guest.
  • Ensures the restaurant is staffed sufficiently for each meal period.
  • Works to keep staff morale high.
  • Rolls up sleeves and willing to 'get dirty' in an effort to keep standards high, or to cut staff where possible and save the restaurant money.
  • Train, train, and train staff some more. Give verbal and written quizzes often.
  • Ensures all employees are following service standards.
  • Identifies ways to operate more efficiently, cut costs and drive revenue.
  • Ensure cleanliness (of staff, restaurant).
  • Creates a total awareness of in-house VIPs and review names with staff members during pre-service meetings.
  • Constantly seeks improvement in self, staff, and the company.
  • Cultivates a following of regulars.
  • Reports to work on time and ready to work scheduled shift.
  • Maintains a positive, friendly attitude with staff & guests.
  • Maintains a clean, orderly appearance of the restaurant service area.
  • Ensures proper uniforms/dress for all staff.
  • Assists/execute any and all tasks as assigned by General Manager.
  • Screens all potential staff members prior to interview with F&B Director.
  • Leads training program for all new hires.
  • Implements training policies, schedules for new hires.
  • Keeps all training documents up to date and accessible.
  • Communicate status of re-training needs for new hires and other teammates to rest of FOH team.
  • Implements and administers employee reward program (contests & gift cards).
  • Interviews potential employees/hiring.
  • Maintains and enforces steps of service protocols and standards of service.
  • Completes new hire paperwork to be given to HR.
  • Completes and submits Personnel Action Forms for all teammate gains/losses/status changes
  • Reviews and approves time clock activity
  • Attends daily and weekly meetings as required.


  • Competent with Windows-based computers and Microsoft Office and familiar with industry standard software.
  • Demonstrates enthusiasm for all things 21c.
  • Must pass a background check.

Education /Formal Training:

  • Some college education.


  • Two to four years in a high volume, high quality restaurant operation.
  • Minimum one year management/supervisory experience.
  • Previous job in a restaurant line position.
  • Strong F&B knowledge acquired through a combination of education, work and pure curiosity

Travel Requirements

  • Minimal Travel

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm

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