21c Museum Hotels
  • 30-Mar-2021 to 29-Apr-2021 (MST)
  • Housekeeping
  • Lexington, KY, USA
  • Salary
  • Full Time

Benefits include health/vision/dental/life insurance, real-time access to earned wages, paid time off, 401(k), teammate referral bonuses and family meal.

21c Museum Hotels is committed to the Health and Safety of our teammates and guests. We have collaborated with top physicians in the fight against COVID-19 to revise our already stringent cleaning protocols to providing the safest workplace as possible. These new protocols include:

  • Social Distancing: We have added signage throughout our properties to encourage distancing among our teammates and guests. We have also spaced our various fixtures within our properties, such as tables in our restaurants to encourage safe distancing.
  • Required Use of Masks: Teammates and guests alike are required to wear masks at all times while in public spaces within our properties. Masks must cover the nose and mouth.
  • Health Screenings: All teammates and guests are required to go through a brief health screening process before entering our properties, this includes touchless temperature checks and a health questionnaire about possible exposure as well as symptoms related to COVID-19.
  • Cleaning & Sanitizing: We have increased the frequency of cleaning and sanitizing of our public spaces, particularly of those high-touch areas, such as door handles, handrails and elevator buttons.
  • Frequent Hand Washing: All teammates are required to wash their hands frequently for at least 20 seconds while working. We have also increased the number of hand sanitizer stations throughout our property to prevent the spread of germs or other contaminants.

Supervises: Housekeeping Supervisors, Room Inspectors

General Purpose: The Housekeeping Manager is responsible for supervising the daily operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets, using minimal expenses to maximize profits.

Specific Responsibilities:

  • Supervise the housekeeping employees, motivate the team through training, development, empowerment, coaching, and counseling.
  • Recommend discipline and termination, as appropriate.
  • Supervise and inspect the daily cleaning of the guest rooms, public areas, and back of house.
  • Ensure compliance with accident/loss preventive programs.
  • Achieve a high level of cleanliness and guest satisfaction.
  • Monitor and report on expenses (payroll and supplies) in an effort to control cost, while ensuring adequate staff, and supplies are on hand to provide top quality service.
  • Respond to guest requests, concerns and problems to ensure guest satisfaction.
  • Work with the front desk staff to help resolve guest issues that arise.
  • Refer and follow-up on maintenance issues/problems with Engineering to protect hotel assets and to ensure a safe and accident free environment for guest and employees.
  • Log items into the Lost and Found and answer inquiries from guests to meet overall lost & found satisfaction.
  • Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company.
  • Communicate within all departments of the company.
  • Responsible for learning and being efficient using the 21c checkbook. This involves invoicing, calling suppliers, budgeting, researching, and working with the accounting department.
  • Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments.
  • Scheduled days and times may vary based on needs.


  • A thorough knowledge of the Housekeeping field.
  • A demonstrated ability to determine a course of action based on knowledge of workplace policies and procedures
  • Supervision/management experience and skills.
  • Ability to compile facts and figures.
  • Ability to meet and maintain budget.
  • Must be able to open, close, or work any shift during special events.
  • Requires a can-do attitude.

Education/Formal Training:

  • High school diploma or equivalent


  • Two to three full years of employment in a related position with this company or another organization.

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm

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