21c Museum Hotels
  • 19-Mar-2021 to 18-Apr-2021 (MST)
  • Housekeeping
  • Durham, NC, USA
  • Hourly
  • Full Time

Benefits include health/vision/dental/life insurance, real-time access to earned wages, paid time off, 401(k), teammate referral bonuses and family meal.

21c Museum Hotels is committed to the Health and Safety of our teammates and guests. We have collaborated with top physicians in the fight against COVID-19 to revise our already stringent cleaning protocols to providing the safest workplace as possible. These new protocols include:

  • Social Distancing: We have added signage throughout our properties to encourage distancing among our teammates and guests. We have also spaced our various fixtures within our properties, such as tables in our restaurants to encourage safe distancing.
  • Required Use of Masks: Teammates and guests alike are required to wear masks at all times while in public spaces within our properties. Masks must cover the nose and mouth.
  • Health Screenings: All teammates and guests are required to go through a brief health screening process before entering our properties, this includes touchless temperature checks and a health questionnaire about possible exposure as well as symptoms related to COVID-19.
  • Cleaning & Sanitizing: We have increased the frequency of cleaning and sanitizing of our public spaces, particularly of those high-touch areas, such as door handles, handrails and elevator buttons.
  • Frequent Hand Washing: All teammates are required to wash their hands frequently for at least 20 seconds while working. We have also increased the number of hand sanitizer stations throughout our property to prevent the spread of germs or other contaminants.

Supervises: Room Attendants, Turndown Attendants, Housepersons/Lobby Attendants

Reports To: Executive Housekeeper or Housekeeping Manager

General Purpose: The Housekeeping Supervisor ensures that the daily duties of the staff are completed to the highest standards of cleanliness and guest comfort.

Specific Responsibilities:

  • Promotes a safe environment and quality service to achieve maximum guest satisfaction, protection of assets, using minimal expenses to maximize profits.
  • Supervises the housekeeping staff via providing open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
  • Supervises and inspects the cleaning of the guest rooms, turndown service, public areas and back of the house.
  • Ensures compliance with accident/loss prevention programs, SOP's, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
  • Issues assignments to staff.
  • Issues supplies/goods to staff at beginning of shift.
  • Helps Executive Housekeeper control inventory and ensure proper supplies are available while watching expenses.
  • Responds to guest requests, concerns and problems to ensure guest satisfaction, work with Front Desk and Engineering staff as necessary.
  • Logs items into the Lost and Found (Go Concierge) to maintain controls and ensure guest satisfaction.
  • Implements emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.
  • Assists the evening staff in the performance of duties to include: cleaning of lobby, turndown service, maintenance of outside area of hotel.
  • Monitors and maintain inventory of linens, cleaning supplies, and mini bar items.
  • Assists Executive Housekeeper with maintaining the department checkbook.
  • Must be able to open, close, or work any shift during special events.
  • Professionally and efficiently uses 2-way radio to communicate with housekeeping staff and other departments across property


  • Good eye for details
  • Working knowledge of housekeeping and hotel services, policies and operations.
  • Demonstrated supervisory experience and skills.
  • Good communication skills.
  • Must pass a background check.

Education/Formal Training

  • High school education or equivalent experience


  • One to two years in a related position with this company or other similar.

Physical Requirements:

  • Must be able to bend down and get on and off floor numerous times per day.

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm

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