21c Museum Hotels
  • 12-Jan-2021 to 13-Feb-2021 (MST)
  • Museum
  • Nashville, TN, USA
  • Salary
  • Full Time

Benefits (medical, dental, vision, etc.), Paid Time Off, 401(k), hotel and restaurant discounts, fun work environment, and free meal twice a day!!!!

21c Museum Hotels is committed to the Health and Safety of our teammates and guests.  We have collaborated with top physicians in the fight against COVID-19 to revise our already stringent cleaning protocols to providing the safest workplace as possible.  These new protocols include: 

  • Social Distancing: We have added signage throughout our properties to encourage distancing among our teammates and guests.  We have also spaced our various fixtures within our properties, such as tables in our restaurants to encourage safe distancing. 
  • Required Use of Masks:  Teammates and guests alike are required to wear masks at all times while in public spaces within our properties.  Masks must cover the nose and mouth. 
  • Health Screenings:  All teammates and guests are required to go through a brief health screening process before entering our properties, this includes touchless temperature checks and a health questionnaire about possible exposure as well as symptoms related to COVID-19. 
  • Cleaning & Sanitizing: We have increased the frequency of cleaning and sanitizing of our public spaces, particularly of those high-touch areas, such as door handles, handrails and elevator buttons. 
  • Frequent Hand Washing:  All teammates are required to wash their hands frequently for at least 20 seconds while working.  We have also increased the number of hand sanitizer stations throughout our property to prevent the spread of germs or other contaminants.   

Reports To: Senior Director of Museum Operations/General Manager

General Purpose:

The Museum Manager is responsible for executing the standards of 21c Museum installations, exhibitions, programming, events, and communication at 21c Museum Hotel Chicago. The Museum Manager works under the administrative guidance and direction of 21c Museum Hotels Chief Curator and Museum Director, Senior Director of Museum Operations, and Director of Design and Planning. This position reports to the 21c Museum Hotels General Manager and Director of Museum Operations.

Specific Responsibilities:

  • Assists with installing, de-installing, and packaging of artworks in various media following museum standard procedures and practices. Responsible for maintaining permanent and temporary art exhibitions organized and designed by 21c Museum Hotels. Executes planning, layout, and installation of all artworks as directed by the Chief Curator and Museum Director and Director of Design and Planning.
  • Responsibilities may include communication with 21c staff, public, and other arts institutions.
  • In consultation with the Chief Curator and Museum Director, may assist with developing and coordinating local arts programming sponsored by museum department, including artist talks, music performances, and other local cultural programming.
  • Under the guidance of Director of Museum Design and Planning, assists with installation and maintenance of all visual aspects in museum department, including but not limited to: exhibitions, interpretive signage, directional/informational signage, and displays.
  • Assists with supervising temporary art handling staff during installation and de-installation of permanent and temporary exhibitions, displays, and signage.
  • Performs daily inspection, maintenance, and operation of exhibits. Generates daily inspection checklists for all artworks, and creates and updates incoming and outgoing condition reports for all artwork temporarily installed for exhibitions and events. Ensures that the museum's facilities are maintained with high standards for safety, cleanliness, and appearance. Coordinates with General Manager and Event and Catering staff regarding artwork safety protocols. Generates condition reports on any artworks displayed in the property and/or in transit, reporting to the 21c Museum Hotels Museum Department.
  • Keeps 21c Museum Hotels Chief Curator and Museum Director and other 21c team members abreast of any concerns regarding facility, artwork safety and/ or logistics, press and public responses relevant to installations, exhibitions, and all related cultural programming at 21c Museum Hotel.
  • Communicates and coordinates with Director of Sales, Food and Beverage Director, General Manager, and Engineering regarding events, VIPs, group reservations, and other issues as relevant to art installation, de-installation, and art programming.
  • Provides regularly scheduled docent tours to the general public as well as group tours upon request.
  • Implement staff training to ensure that team members receive sufficient information to be comfortable discussing the art with guests.
  • Works with hotel and restaurant staff to ensure both the comfort of guests and the safety of all artwork according to the standards and protocols of 21c Museum Hotels.
  • Maintains a complete inventory of all department tools, exhibits and equipment; oversees the Museum Department's equipment and inventory and maintains exhibit related items.
  • Working with Senior Director of Museum Operations, General Manager and Director of Sales, responsible for budget and accounting for on-site Museum expenditures. Maintains 21c Museum departmental budget under supervision of General Manager. Maintains 21c Chicago Museum department checkbook and manages expenditures and accounts payable under supervision of General Manager and Director of Sales.
  • Assists with purchasing and maintaining exhibit supplies and materials, as specified by 21c Museum Hotels Senior Director of Museum Operations and Director of Design and Planning.
  • Assists with the repair of office equipment, furnishings, fabrication, materials, and general maintenance of museum facilities.
  • Communicates with purchasing staff in obtaining quotes and/or bids for materials and services needed to complete assigned projects, as determined by the Senior Director of Museum Operations and Director of Design and Planning.
  • Working with the General Manager, Director of Sales, and Engineer, coordinates and schedules project tasks that must be performed by other divisions within the property and subcontractors outside the property.
  • Coordinates with the General Manager and other departments to ensure all restaurant, hotel, engineering, and housekeeping activities are not interrupted.
  • Using excellent customer service skills, establishes and maintains effective working relationships with other employees, vendors, contractors, and all members of the general public.
  • Attends weekly and/or daily staff meetings and keeps up to date on all areas of museum operations.
  • Required to perform work out of regular schedule on occasions of special events, installations, or other museum related activities.
  • Operates a motor vehicle to assist in carrying out the business of the Museum Department.
  • Working under the guidance of the Registrar, creating, maintaining, and updating condition reports for incoming and outgoing artworks.


  • Excellent verbal and written communication skills in English.
  • Knowledge of local arts and culture.
  • In-depth knowledge and enthusiasm for contemporary visual art, artists, museums, and exhibitions.
  • Excellent interpersonal skills. Ability to work in a fast-paced, team-oriented environment. Ability to be a flexible, creative problem-solver.
  • Ability to follow directions closely, and to organize, direct, and manage activities and projects, work independently and demonstrate good judgment.
  • Knowledge of computer hardware and software, including Microsoft Word, Excel, Outlook; familiarity with CAD or other design software a plus.
  • Ability to communicate effectively with a mobile device.
  • Ability to interact effectively with a variety of personnel at different levels of responsibility. Ability to identify and resolve problems.
  • Ability and initiative to establish and maintain effective working relationships with co-workers, volunteers, supervisors, other Company personnel, and the public.
  • Ability to maintain confidentiality.
  • Ability to represent 21c Museum Hotels with a high level of integrity and professionalism, adhere to 21c Museum Hotels policies and support management decisions in a positive, professional manner.
  • Ability to work a varied schedule including weekends, evenings, and holidays when necessary.
  • Valid driver's license with acceptable driving record for the past three years.

Education/Formal Training:

  • Minimum requirement of a Bachelor's degree in art, design, museum studies, or other relevant field of study or experience; and a minimum of three to five years' experience working in a museum with a background in designing, fabricating, installing and managing, or an equivalent combination of education and experience.


  • Knowledge of contemporary arts and professional art handling according to museum standards.

Physical Requirements:

  • Must be able to operate two and four wheeled luggage carts, standard office equipment.
  • Physically strenuous, prolonged standing, walking and climbing stairs, intermittent exposure to outside elements, primarily an indoor position.
  • Ability to work with hand and power tools safely, and ensure compliance with workplace safety standards for all temporary and auxiliary staff.
  • Operation of motorized vehicles and equipment may be required including trucks, utility truck, saws, compressors, sanders, common hand and power tools, computer, lifts, etc.

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm

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21c Museum Hotels
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