21c Museum Hotels
  • 07-Jan-2021 to 08-Feb-2021 (MST)
  • Food & Beverage
  • Oklahoma City, OK, USA
  • Hourly
  • Part Time

Benefits include health/vision/dental/life insurance, paid time off, 401(k), parental leave


21c Museum Hotels is committed to the Health and Safety of our teammates and guests.  We have collaborated with top physicians in the fight against COVID-19 to revise our already stringent cleaning protocols to providing the safest workplace as possible.  These new protocols include: 

  • Social Distancing: We have added signage throughout our properties to encourage distancing among our teammates and guests.  We have also spaced our various fixtures within our properties, such as tables in our restaurants to encourage safe distancing. 
  • Required Use of Masks:  Teammates and guests alike are required to wear masks at all times while in public spaces within our properties.  Masks must cover the nose and mouth. 
  • Health Screenings:  All teammates and guests are required to go through a brief health screening process before entering our properties, this includes touchless temperature checks and a health questionnaire about possible exposure as well as symptoms related to COVID-19. 
  • Cleaning & Sanitizing: We have increased the frequency of cleaning and sanitizing of our public spaces, particularly of those high-touch areas, such as door handles, handrails and elevator buttons. 
  • Frequent Hand Washing:  All teammates are required to wash their hands frequently for at least 20 seconds while working.  We have also increased the number of hand sanitizer stations throughout our property to prevent the spread of germs or other contaminants.   

Reports To: Event Manager, Assistant Event Manager

General Purpose: The Event Captain leads the event staff during a specific event, ensuring that Event Servers and Bartenders can operate as efficiently as possible while providing exceptional guest-focused service.

Specific Responsibilities:

  • Meets client needs and exceeds client expectations to successfully execute each event.
  • Creates a positive and motivated atmosphere for teammates.
  • Provides leadership support to Banquets and Catering Team.
  • Develops and maintains a good working relationship with guests, groups, and teammates from other departments.
  • Communicates clearly verbally and in writing with Event Manager and Kitchen team to secure all details/tools necessary to execute events. Assists with maintaining lines of communication between B&C and hotel/restaurant/etc.
  • Knows and understands procedures, terminology and techniques used in the B&C department.
  • Demonstrates knowledge of ingredients of all food and beverage items served and available for a function.
  • Manages execution of on-site events in cooperation with event staff per directions of Events Manager and according to standards in the B&C Standards & Tools manual.
  • Oversees set-up/tear-down details and processes.
  • Interacts with the on-site contact and assists with impromptu requests; confidently answers client questions and solves client problems.
  • Confidently answers staff questions, resolves issues arising during events, and remains calm in chaotic situations.
  • Monitors staffing and scheduling, making adjustments to minimize expenses while ensuring an exceptional event.
  • Performs any task related to execution and running of events, including filling in for event servers as necessary.
  • Completes a walk-thru at conclusion of every event.
  • Completes end of event paperwork, including, but not excluded to accounting, inventory, payroll report, etc.
  • Summarizes event in Event Captain Log with a concise written report of event details.
  • Knows and speaks knowledgably about products, features and services offered by hotel and restaurant.
  • Provides excellent customer service to all guests in hotel/restaurant, not just those attending event.
  • Reports to work on time and ready to work scheduled shift.

Qualifications:

  • Able to work flexible hours (nights, weekends).
  • Responsible, dependable, punctual, organized.
  • Strong math skills.
  • Strong communication skills; must be able to speak, read and understand English.
  • Clean and professional appearance.
  • Demonstrates enthusiasm for all things 21c
  • Must pass a background check.

Physical Requirements:

  • Must be able to carry full service tray comfortably.
  • Must be able to stand and walk for long periods of time.
  • Must be able to lift at least 50 pounds.

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm

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