21c Museum Hotels
  • 12-Oct-2020 to 11-Nov-2020 (MST)
  • Front Office
  • Oklahoma City, OK, USA
  • Hourly
  • Full Time

Benefits include health/vision/dental/life insurance, paid time off, 401(k), parental leave, and real-time access to earned wages.


21c Museum Hotels is committed to the Health and Safety of our teammates and guests.  We have collaborated with top physicians in the fight against COVID-19 to revise our already stringent cleaning protocols to providing the safest workplace as possible.  These new protocols include: 

  • Social Distancing: We have added signage throughout our properties to encourage distancing among our teammates and guests.  We have also spaced our various fixtures within our properties, such as tables in our restaurants to encourage safe distancing. 
  • Required Use of Masks:  Teammates and guests alike are required to wear masks at all times while in public spaces within our properties.  Masks must cover the nose and mouth. 
  • Health Screenings:  All teammates and guests are required to go through a brief health screening process before entering our properties, this includes touchless temperature checks and a health questionnaire about possible exposure as well as symptoms related to COVID-19. 
  • Cleaning & Sanitizing: We have increased the frequency of cleaning and sanitizing of our public spaces, particularly of those high-touch areas, such as door handles, handrails and elevator buttons. 
  • Frequent Hand Washing:  All teammates are required to wash their hands frequently for at least 20 seconds while working.  We have also increased the number of hand sanitizer stations throughout our property to prevent the spread of germs or other contaminants.  

Reports To: Night Manager/Front Office Manager

General Purpose: Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed, and to prevent fraud.

Job Responsibilities

  • Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
  • Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
  • Audit, balance and prepare, verify and report on room information to provide rooms management with a picture of how they are performing.
  • Prepare and input statistics and income journal sheets for preparation of daily reports.
  • Balance and close all bank ticket codes.
  • Run night audit final after insuring all revenues are in balance nightly.
  • Perform the duties of a Front Desk Agent/Bellman including check-ins and check-outs.
  • Compile guest email addresses for comment cards and our market research company.
  • Track guest issues in a master Guest Response Log, complete a snapshot of hotel and restaurant activity called the "Flash Report" and send to all employees.
  • Basic supervision of 3rd shift staff, including contracted security.
  • Attend quarterly Night Staff meeting with Night Manager/Rooms Manager/Managing Director.

Qualifications

  • Accounting background preferred, but not required.
  • Ability to operate personal computer, cash register and calculator.
  • Ability to compile facts and figures.
  • Telephone and guest relations etiquette and skills.
  • Moderate hearing required to communicate with guests.
  • Excellent vision required for viewing of computer screens.
  • Excellent speech communication skills required to communicate with guests over the telephone.
  • Excellent comprehension and literacy required for reading daily reports, numbers, etc.
  • Ability to lift files/papers up to 5 lbs. 50% of time. May lift luggage up to 50 lbs.
  • No bending/kneeling required.
  • Mobility - ability to move between front desk, PBX and accounting and various other areas in the hotel, 15-20% of time.
  • No continuous standing, climbing or driving required.
  • Personal computer, telephone, cash register, calculator - approximately 90-95% of time.
  • Work inside 90% of 8 hours.
  • Must pass a background check.

Education

  • High school education or equivalent experience.

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm

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