21c Museum Hotels
  • 20-Sep-2020 to 19-Oct-2020 (MST)
  • Front Office
  • Lexington, KY, USA
  • Hourly
  • Part Time

Benefits include health/vision/dental/life insurance, paid time off, 401(k), parental leave, and real-time access to earned wages.


21c Museum Hotels is committed to the Health and Safety of our teammates and guests.  We have collaborated with top physicians in the fight against COVID-19 to revise our already stringent cleaning protocols to providing the safest workplace as possible.  These new protocols include: 

  • Social Distancing: We have added signage throughout our properties to encourage distancing among our teammates and guests.  We have also spaced our various fixtures within our properties, such as tables in our restaurants to encourage safe distancing. 
  • Required Use of Masks:  Teammates and guests alike are required to wear masks at all times while in public spaces within our properties.  Masks must cover the nose and mouth. 
  • Health Screenings:  All teammates and guests are required to go through a brief health screening process before entering our properties, this includes touchless temperature checks and a health questionnaire about possible exposure as well as symptoms related to COVID-19. 
  • Cleaning & Sanitizing: We have increased the frequency of cleaning and sanitizing of our public spaces, particularly of those high-touch areas, such as door handles, handrails and elevator buttons. 
  • Frequent Hand Washing:  All teammates are required to wash their hands frequently for at least 20 seconds while working.  We have also increased the number of hand sanitizer stations throughout our property to prevent the spread of germs or other contaminants.   

Reports to: Guest Services Manager/Rooms Manager

General Purpose: Under general supervision, provides porter and valet services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests.

Specific Responsibilities:

  • Cleans lobby areas and entrances and maintains free of debris in order to present a clean and attractive facility to customers
  • Assists other employees and departments to contribute to the best overall performance of the department and hotel.
  • Greets and assists arriving guests with help unloading luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart. Valets offer to park guest's vehicle and give claim ticket.
  • Assists departing guests by transporting luggage from room to lobby, and helping the guest load luggage into vehicle. Valets retrieve vehicle and assist guest with departure.
  • Responds to guest needs by promptly delivering laundry, newspapers, iron & ironing board, additional linens, etc., in person.
  • Responds to inquiries and promotes the hotel's services by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations.
  • Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
  • Maintains a friendly, cheerful and courteous demeanor at all times not with just with guests and teammates, but also with passersby whose first impression of the hotel will be the people standing outside.
  • Performs other duties as assigned, requested or deemed necessary by management.

Qualifications:

  • Must be able to drive vehicles with manual (stick shift) and automatic transmissions.
  • Able to work flexible hours (nights, weekends).
  • Responsible, dependable, punctual.
  • Tactful, courteous, discreet.
  • Strong communication skills; must be able to speak and understand English.
  • Clean and professional appearance.
  • Demonstrates enthusiasm for all things 21c.
  • Must pass a background check.
  • Must be 21 years of age or older.

Education/Formal Training:

  • High School diploma or equivalent
  • Experience: 
  • Must have at least three years driving experience with a clean driving record.

Physical Requirements:

  • Must be able to operate two- and four-wheeled luggage carts, standard office equipment.
  • Must be able to lift luggage, up to 70 lbs.
  • Capable of prolonged standing, walking and climbing stairs;
  • Intermittent exposure to outside elements, but primarily an indoor position.

 

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm

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21c Museum Hotels
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