21c Museum Hotels
  • 04-Jun-2020 to Until Filled (MST)
  • Sales
  • Nashville, TN, USA
  • Salary
  • Full Time

Benefits include health/vision/dental/life insurance, paid time off, 401(k), parental leave, and real-time access to earned wages.


Reports To: General Manager

General Purpose:

Responsible for maximizing property revenues while maintaining excellent customer service for both internal and external customers.
Efforts will include but not be limited to, hiring, training and management of sales team, analysis and reporting of sales metrics, management of advertising, outreach, and public relations efforts for all market segments in addition to direct sales activities.

Specific Responsibilities:

  • Directly responsible for the achievement of hotel revenues including Rooms and Banquet & Catering Departments.
  • Maintain an ongoing awareness of future room night bookings, including group & catering pace and develop/execute a hands-on game plan to increase topline opportunities.
  • Develop and execute corporate negotiated transient account strategies including building and maintaining strong relationships and ensuring production of signed accounts.
  • Responsible for the development and execution of integrated sales & marketing plans that support revenue objectives through direct sales, advertising, digital marketing, social media, property level publicity and promotional events.
  • Analyze hotels' demand segments, sources of business, and primary competition for each, and guide property team in managing pricing and inventory to maximize revenues and profits.
  • Continually analyze market trends and direct team accordingly to obtain objectives.
  • Directly responsible for building & maintaining relationships with key accounts.
  • Ensure the timely preparation of weekly, monthly, and quarterly reports such as Pace & Productivity Reports, Sales Strategy/Action Plan Reports, Initiative Tracking Reports, Monthly Executive Summary, etc.
  • Produce annual Budget and monthly Forecast in conjunction with the Area Revenue Director, General Manager, and property Controller.
  • Oversee the development of an annual Strategic Sales & Marketing Plan.
  • Responsible for ensuring hotels' sales & marketing expenses are in accordance with annual business plan and hotel profitability.
  • Maintain effective involvement with key community organizations and aggressively pursue all appropriate opportunities for outside client solicitation and relationship building.
  • Idealize a positive, involved, and collaborative team approach within the sales team and with all hotel departments and maintain open communication with all teammates.
  • Execute other duties and responsibilities as assigned by the property General Manager and/or the corporate leadership team.


  • 2+ yrs as previous DOSM
  • Nashville market knowledge preferred but not mandatory
  • 5+ years as a proactive seller in sales, preferably transient
  • Comprehensive understanding of Food and Beverage/Catering (not mandatory but ideal)
  • Understanding of STR, Demand 360, Agency 360, CVent, Knowland
  • Knowledge/understanding of Marketing/PR (ideal not mandatory)
  • Strong Communication and Presentation skills
  • Previous Owner and/or asset management relations
  • Strong leadership abilities
  • Strong in Persuasion
  • Strong relationship skills
  • Familiarity with Accor platform (not mandatory)



  • Experience reporting and presenting to ownership and asset management companies. The ability to speak to and present to these high-level customers will be critical to the success of this Director.
  • Ability to lead a small team to support quarterly action plans and existing and target account strategies
  • Transient experience and familiar with transient prospecting tools - corporate, consortia, agency and leisure. 
  • Budgeting and forecasting experience
  • This is not only a managerial role; we are looking for a leader that is willing to handle accounts and or segments whilst directing the team to ensure all key customers are covered.
  • Proficient inAgency and Demand 360, Opera, Cvent, Delphi, Knowland, Lanyon, HRS, Salesforce and other technology platforms as determined, Microsoft Suite of products.
21c Museum Hotels
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