Reports To: Night Manager/Front Office Manager

General Purpose: Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed, and to prevent fraud.

Job Responsibilities

• Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
• Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
• Audit, balance and prepare, verify and report on room information to provide rooms management with a picture of how they are performing.
• Prepare and input statistics and income journal sheets for preparation of daily reports.
• Balance and close all bank ticket codes.
• Run night audit final after insuring all revenues are in balance nightly.
• Perform the duties of a Front Desk Agent/Bellman including check-ins and check-outs.
• Compile guest email addresses for comment cards and our market research company.
• Track guest issues in a master Guest Response Log, complete a snapshot of hotel and restaurant activity called the "Flash Report" and send to all employees.
• Basic supervision of 3rd shift staff, including contracted security.
• Attend quarterly Night Staff meeting with Night Manager/Rooms Manager/Managing Director.

Qualifications

• Accounting background preferred, but not required.
• Ability to operate personal computer, cash register and calculator.
• Ability to compile facts and figures.
• Telephone and guest relations etiquette and skills.
• Moderate hearing required to communicate with guests.
• Excellent vision required for viewing of computer screens.
• Excellent speech communication skills required to communicate with guests over the telephone.
• Excellent comprehension and literacy required for reading daily reports, numbers, etc.
• Ability to lift files/papers up to 5 lbs. 50% of time. May lift luggage up to 50 lbs.
• No bending/kneeling required.
• Mobility - ability to move between front desk, PBX and accounting and various other areas in the hotel, 15-20% of time.
• No continuous standing, climbing or driving required.
• Personal computer, telephone, cash register, calculator - approximately 90-95% of time.
• Work inside 90% of 8 hours.
• Must pass a background check.

Education

• High school education or equivalent experience.