21c Museum Hotels
  • 11-Oct-2019 (MST)
  • Sales
  • Salary
  • Full Time

Benefits include health/vision/dental/life insurance, paid time off, 401(k), parental leave, and real-time access to earned wages.

Title: Event Sales ManagerĀ 

Reports To: Director of Sales & Marketing

General Purpose: The Event Sales Manager generates top line catering revenue for the property by maximizing all revenue potential and up-selling additional events/amenities, whenever possible, to build additional revenues.

Specific Responsibilities:

  • Build local client base through outside sales calls, prospecting, networking and referrals. Focusing on all markets local and national.
  • Ensure successful events, exceeding client needs, and company profitability guidelines.
  • Book and plan all 21c local catering and in-house events.
  • Identify gap periods and execute targeted sales strategies to fill.
  • Achieve budgeted revenue and booking goals.
  • Prepare monthly reports as requested, such as pace reports, sales inquiry, sales site visits, sales action plan, etc.
  • Assume responsibility for the entire process; client inquiries through payment and follow up thank you notes including menu selection, audio visual needs, event space set up, and generating Banquet Event Orders.
  • Coordinate with the DOS&M, F&B Director, Executive Chef and Event Manager, as well as with the sales team to maximize profit and optimize space.
  • Use creative skills to provide innovative set-ups, menus, and functions for groups.
  • Assist with PR/marketing efforts for new business and 21c/restaurant sponsored events.
  • Overall Knowledge of product/services including ability to answer questions confidently.
  • Communicate with clients immediately following event to rebook and get feedback.
  • Utilize the Delphi platform to create & maintain accounts and inquiry activities plus generate reports and create contracts.
  • Assistance with event management when needed.
  • Direct Supervisor of Event Captains and B&C team


  • Instill a calm, organized approach in all situations.
  • Maintain a good working relationship with guests, groups, and personnel from other departments.
  • Demonstrate clear, concise written and verbal communication skills with team.
  • Adhere to deadlines for both clients and internal departments.
  • Track department expenses, reconcile BEO & client bill, and assure accuracy in financial reporting.


  • Requires good communication skills, both verbal and written.
  • Most work tasks are performed independently. There is minimal direct supervision.
  • Extensive knowledge of selling strategies and the ability to meet goals.
  • Complete knowledge of hotel, catering, and event space.
  • Ability to use/manipulate the Delphi sales & catering platform for booking, tracking, forecasting, and executing optimal selling strategies.
  • Comprehension of the group sales process.
  • Analytical approach to problem solving.
  • Ability to analyze financial statements and market data.
  • Ability to develop and deliver training.
  • Desire to participate as part of a team.
  • Demonstrate self-confidence, energy and enthusiasm.
  • Present ideas and information in a concise, well-organized way.
  • Use effective listening skills.
  • Manage group or interpersonal conflict situations effectively.
  • Manage time well, correctly prioritizing tasks.
  • Ability to negotiate and create win-win solutions.
  • Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel and Outlook.

Education/Formal Training

  • High school or equivalent education required.
  • AA and/or Bachelor's Degree preferred.


  • Five years event sales and management with a minimum of three years of hotel event sales or related discipline experience required.

Travel Requirements

  • Some local travel to client sites and networking events
  • Infrequent long-range travel.

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm

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