21c Museum Hotels
  • 10-Oct-2019 (MST)
  • Housekeeping
  • Nashville, TN, USA
  • Full Time

Benefits (medical, dental, vision, etc.), Paid Time Off, 401(k), hotel and restaurant discounts, fun work environment, and free meal twice a day!!!!

Reports To: Executive Housekeeper/Housekeeping Manager

Supervises: Housekeeping Supervisors, Room Inspectors

General Purpose: Assists the Housekeeping Manager in supervising the daily operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets, using minimal expenses to maximize profits.

Specific Responsibilities:

  • Supervise the housekeeping employees, motivate the team through training, development, empowerment, coaching, and counseling.
  • Recommend discipline and termination, as appropriate.
  • Supervise and inspect the daily cleaning of the guest rooms, public areas, and back of house.
  • Ensure compliance with accident/loss preventive programs.
  • Achieve a high level of cleanliness and guest satisfaction.
  • Monitor and report on expenses (payroll and supplies) in an effort to control cost, while ensuring adequate staff, and supplies are on hand to provide top quality service.
  • Respond to guest requests, concerns and problems to ensure guest satisfaction.
  • Work with the front desk staff to help resolve guest issues that arise.
  • Refer and follow-up on maintenance issues/problems with Engineering to protect hotel assets and to ensure a safe and accident free environment for guest and employees.
  • Log items into the Lost and Found and answer inquiries from guests to meet overall lost & found satisfaction.
  • Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company.
  • Help Housekeeping Manager monitor the performance of room inspectors to ensure rooms are being cleaned and inspected to 21c standards.
  • Communicate within all departments of the company.
  • Responsible for learning and being efficient using the 21c checkbook. This involves invoicing, calling suppliers, budgeting, researching, and working with the accounting department.
  • Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments.
  • Scheduled days and times may vary based on needs.


  • A thorough knowledge of the Housekeeping field.
  • A demonstrated ability to determine a course of action based on knowledge of workplace policies and procedures
  • Supervision/management experience and skills.
  • Ability to compile facts and figures.


  • Ability to meet and maintain budget.
  • Must be able to open, close, or work any shift during special events.
  • Requires a can-do attitude.

Education/Formal Training:

  • High school diploma or equivalent



  • Two to three full years of employment in a related position with this company or another organization.


21c Museum Hotels
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