21c Museum Hotels
  • 04-Oct-2019 (MST)
  • Louisville
  • Nashville, TN, USA
  • Salary
  • Full Time

Benefits include health/vision/dental/life insurance, paid time off, 401(k), parental leave, and real-time access to earned wages.

Title:  Area Director of Revenue Management

Report To:  Sr. Director of Corporate Revenue Management



To facilitate the achievement of room revenue goals at each managed hotel by providing leadership, direction and follow-up strategies. Additionally, the Area Director of Revenue Management provides significant data analysis, strategy, and reporting to identify current and future revenue opportunities.


  • Develop new and evaluate existing transient and group inventory, channel, and pricing strategies to maximize RevPAR for each property
  • Provide data analysis, strategy, and reporting to ensure that current and future revenue opportunities are identified
  • Consult with DOSM and sales managers on rate/inventory suitability of potential group business
  • Monitor competitive shop reports to maintain consistency with property level inventory strategies and pricing philosophy
  • Monitor placement on all third party booking site and take action, as necessary, to improve ranking
  • Lead weekly revenue meetings for each property and complete meeting recap reports
  • Complete weekly pace reports
  • Analyze STR on a weekly and monthly basis and provide feedback during weekly revenue meetings
  • Continually monitor actions of competitive hotels and the market (product quality improvements, supply changes, pricing strategies, service offerings, etc.)
  • Analyze end of month reports to assist in the preparation of the monthly executive summary report
  • Prepare annual room revenue day by day budgets for each property
  • Prepare monthly rolling 90 day room revenue forecasts for each property
  • Prepare 20 day occupancy forecast and send to department heads for scheduling purposes
  • Work with FOM/DOO to perform ongoing training and build a positive relationship with the front office team
  • Participate in monthly Area Director calls
  • Collaborate with DOSM and marketing manager on new strategies for packages and promotions
  • Ensure all new rate levels entered (negotiated, promotions, packages, etc.) are accurate in the CRS and PMS
  • Perform regular booking audits of all channels for all rate levels
  • Act as a system experts for your properties; ensure that each property team is using the PMS and reservations system correctly and provide ongoing training when necessary to ensure that historical data is kept clean and accurately reported
  • Support the properties integration into new reservations & revenue management technology and programs
  • Troubleshoot systems related issues quickly and work with the Area Revenue Coordinator to escalate until resolved
  • Provide ad hoc reporting and analysis as requested by property and corporate level senior leadership
  • Continuously work with each property's operations team on special projects when needed (ex. Renovations, OOO rooms, etc.) and provide insight into revenue impact
  • Ensure property has accurate content and photography on all booking channels and within the CRS'work with the Area Revenue Coordinator to complete updates, as necessary
  • Actively participate and contribute to the annual brand strategy planning
  • Keep up to date with trends and new concepts by reviewing industry publications and/or attending conferences


  • Minimum four years revenue management experience
  • Bachelor's Degree required
  • Computer competency required--significant knowledge of Microsoft Excel and ability to learn new technology and applications
  • Must be a curious minded, critical thinker and have strong attention to detail--analytical and project management skills are required
  • Must be a problem solver and be adaptable to change
  • Broad knowledge of Opera Property Management System and IDeaS G3 RMS preferred
  • Excellent written and verbal communication skills including the ability to work closely with C-level executives
  • Comfort and confidence in presenting via phone, email and in person to ownership and asset managers
  • Must have strong leadership skills and be an enthusiastic team player
  • Excellent listening skills
  • Aggressive, self-motivated work habits--must be able to work under pressure and meet deadlines
  • Ability to work some nights/weekends


  • Travel required approximately 10% for property visits, home office visits, and conferences


21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm

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