21c Museum Hotels
  • 19-Sep-2019 (MST)
  • Front Office
  • Nashville, TN, USA
  • Hourly
  • Full Time

Benefits include health/vision/dental/life insurance, real-time access to earned wages, paid time off, 401(k), teammate referral bonuses and family meal.

Reports to: Guest Services Manager/Rooms Manager

General Purpose: Under general supervision, provides porter and valet services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests.

Specific Responsibilities:

  • Greets and assists arriving guests with help unloading luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.
  • Assists departing guests by transporting luggage from room to lobby, and helping the guest load luggage into vehicle. Responds to guest needs by promptly delivering laundry, newspapers, iron & ironing board, additional linens, etc., in person.
  • Responds to inquiries and promotes the hotel's services by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations.
  • Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
  • Maintains a friendly, cheerful and courteous demeanor at all times not with just with guests and teammates, but also with passersby whose first impression of the hotel will be the people standing outside.
  • Cleans lobby areas and entrances and maintains free of debris in order to present a clean and attractive facility to customers
  • Assists other employees and departments to contribute to the best overall performance of the department and hotel.
  • Performs other duties as assigned, requested or deemed necessary by management.


  • Able to work flexible hours (nights, weekends).
  • Responsible, dependable, punctual.
  • Tactful, courteous, discreet.
  • Strong communication skills; must be able to speak and understand English.
  • Clean and professional appearance.
  • Demonstrates enthusiasm for all things 21c.
  • Must pass a background check.
  • Must be 21 years of age or older.

Education/Formal Training:

  • High School diploma or equivalent


  • Minimum of one year in hospitality industry

Physical Requirements:

  • Must be able to operate two- and four-wheeled luggage carts, standard office equipment.
  • Must be able to lift luggage, up to 70 lbs.
  • Capable of prolonged standing, walking and climbing stairs;
  • Intermittent exposure to outside elements, but primarily an indoor position.


21c has a commitment to service and this starts on the front drive with Bell. Communication, Teamwork, Professionalism, a Positive Attitude, and a Sense of Urgency these are the tools that help all 21c teammates deliver the best hospitality possible.

Every teammate interaction with a guest creates an impression - positively or negatively - of 21c.  As the first and last person that most guests will see when staying at the hotel Bell associates have an extremely important role. 

21c Museum Hotels
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