21c Museum Hotels
  • 02-Aug-2019 (MST)
  • Food & Beverage
  • KCMO, MO, USA
  • Hourly
  • Full Time

Benefits include health/vision/dental/life insurance, real-time access to earned wages, paid time off, 401(k), teammate referral bonuses and family meal.


Reports To: Food & Beverage Director

Supervises: 10 to 20 Front of House Teammates

General Purpose: The AM Restaurant Supervisor manages the daily operations of the restaurant, including the selection, development, and performance management of Breakfast & Lunch FOH teammates. In addition, they oversee the inventory and ordering of supplies, optimize profits and ensure that guests are satisfied with their dining experience.

Specific Responsibilities:

  • Ensures the highest and most efficient level of service expected by the guest.
  • Ensures the restaurant is staffed sufficiently for each meal period.
  • Works to keep staff morale high.
  • Rolls up sleeves and willing to 'get dirty' in an effort to keep standards high, or to cut staff where possible and save the restaurant money.
  • Train, train, and train staff some more. Give verbal and written quizzes often.
  • Ensures all employees are following service standards.
  • Identifies ways to operate more efficiently, cut costs and drive revenue.
  • Ensure cleanliness (of staff, restaurant).
  • Creates a total awareness of in-house VIPs and review names with staff members during pre-service meetings.
  • Constantly seeks improvement in self, staff, and the company.
  • Cultivates a following of regulars.
  • Reports to work on time and ready to work scheduled shift.
  • Maintains a positive, friendly attitude with staff & guests.
  • Maintains a clean, orderly appearance of the restaurant service area.
  • Ensures proper uniforms/dress for all staff.
  • Assists/execute any and all tasks as assigned by F&B Director.
  • Leads training program for all AM new hires.
  • Implements training policies, schedules for new hires.
  • Keeps all training documents up to date and accessible.
  • Communicate status of re-training needs for new hires and other teammates to rest of FOH team.
  • Implements and administers employee reward program (contests & gift cards).
  • Interviews potential employees/hiring.
  • Maintains and enforces steps of service protocols and standards of service.
  • Completes new hire paperwork to submit to HR.
  • Completes and submits Personnel Action Forms for all teammate gains/losses/status changes
  • Reviews and approves time clock activity
  • Attends daily and weekly meetings as required.

Qualifications:

  • Competent with Windows-based computers and Microsoft Office and familiar with industry standard software.
  • Demonstrates enthusiasm for all things 21c.
  • Must pass a background check.

Experience:

  • Two years in a high quality restaurant operation.
  • Minimum one year training/leadership/management experience.
  • Strong F&B knowledge acquired through a combination of education, work and pure curiosity
21c Museum Hotels
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