21c Museum Hotels
  • 11-Jul-2019 (MST)
  • Cincinnati - Spa
  • Cincinnati, OH, USA
  • Part Time

Benefits include teammate referral bonuses and family meal.

General Purpose: To provide each guest with excellent guest service while performing massage and body treatments that best fit the guests' needs.

Specific Responsibilities:

  • Gets to know all guests who enter the Spa.
  • Offers the highest level of personalized service while maintaining a positive, enthusiastic, helpful and professional attitude with all guests and team members
  • Provides consistent massage and body treatments as directed in training classes and accepted certification practices.
  • Properly cares for equipment and product used throughout the spa facility.
  • Understands the importance of punctuality for spa appointments.
  • Communicates and describes in an articulate manner the spa offerings and their benefits.
  • Discusses treatments with guests, comparing and contrasting the different services on the menu.
  • Recommends and upsells services that fit the guests' needs.
  • Provides information and knowledge to promote skin care programs that will benefit the guests.
  • Possesses complete knowledge and understanding of all services and products offered.
  • Handles guest questions and concerns with professionalism and courtesy.
  • Responds to guest requests immediately, accurately, and appropriately.
  • Understands the importance of and committed to continuing education.
  • Upholds the standards of sanitation, sterilization, restocking rooms, and the product area.
  • Maintains an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle).
  • Understands that as a representative of the Spa they will maintain a healthy, fit appearance and a positive attitude.
  • Maintains a clean, safe, stocked and well organized work area.
  • Maintains spa appearance and cleanliness.
  • Assists in all areas of the spa operation as directed by management.
  • Assists with special projects as requested.
  • Participates in scheduled meetings as requested.
  • Other duties and tasks as assigned by management.
  • Regular attendance is essential to the successful performance of the position.
  • Due to the nature of the hospitality industry, team members may be required to work varying schedules, weekend, and holidays based on the needs of the facility.
  • Must be able to receive the various services that are offered on our spa menu and be a model for the training of new teammates when requested.  
  • Must comply with rules and regulations for the safe and effective operation of the facility.
  • Maintains a friendly pleasant and professional demeanor and appearance at all times.
  • Demonstrates a passion and desire for excellence.


  • Excellent, reading writing and oral proficiency in the English language.
  • Comfortable with performing treatments in-room.
  • Understands and follows Bloodborne Pathogens procedures.
  • Able to work without direct supervision.
  • Able to troubleshoot and problem solve.
  • Demonstrated attention to detail.
  • Cooperative and friendly attitude.
  • Able to be efficient in a fast paced environment.
  • Able to perform basic math.
  • Must pass a background check.

Education/Formal Training:

  • Passed the required courses and hours necessary to obtain a license in the field.


  • 500 hours massage training and education in various modalities such as Swedish, Sports, Deep tissue, and Pregnancy massage. Specialized education in other modalities, 1-3 years required.
  • Previous customer service required.
  • Experience with an upscale clientele preferred.
  • Experience administering treatments to male and female guests in a professional manner required.

Physical Requirements:

  • Must be able to stand up to 10 hours per day. Length of time of these tasks may vary.
  • Most work tasks are performed indoors. Temperature is moderate and controlled by environmental systems.
  • Many work tasks are performed with various strong aromatic products.
  • Must be able to move quickly and efficiently in order to reach team members and guests in a timely manner
  • Must be able to lift up to 15 lbs. occasionally.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, listening, hearing ability and visual acuity
  • Speaking and listening occur continuously in the process of communication with guest, management, and team members.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Must be able to operate office equipment such as computers, printer, multi touch tone phones, filing cabinet, fax machines, photocopiers and other office equipment.
21c Museum Hotels
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