21c Museum Hotels
  • 29-Apr-2019 to 28-Jun-2019 (MST)
  • Sales
  • Durham, NC, USA
  • Salary
  • Full Time

Benefits include health/vision/dental/life insurance, paid time off, 401(k), parental leave, and real-time access to earned wages.

Reports to:      Sr. Director of Brand Services

General Purpose:       

You have love for where you and work, and are an enthusiastic consumer of culture. Through written word and compelling imagery, you have the ability to tell the story's that define excitement and energy.  You have a discerning eye, pay attention to details and uphold high standards for quality.

You're social both online and in person, engendering trust as you build relationships through your ability to listen and your natural tendency to care.

You are committed to building long term brand value and loyalty through community engagement,  social content development, fan interaction, and reputation monitoring, you're a cross-functional collaborator, creative problem solver and innovative thinker who is simultaneously consumer-focused and results-oriented, driving success at a 21c property.

Specific Responsibilities:

Social Media //

  • Develop and deploy social and online content that reflects 21c purpose and values media, including engagement, tagging, replying, etc.
  • Attend and manage regular social planning meetings with Sales & Marketing, Museum, and F&B teams. Present planned weekly social calendar to Brand Content Manager.
  • Work with property senior leadership to grow engagement and revenue through the Porter & Sail portal.

Marketing //

  • Collaborate with Brand Services team to develop strategies that cover all business platforms, including museum, hotel and F&B. Assure strategies are executed to the full potential and support brand positioning strategies.  
  • Lead property quarterly calendar development
  • Utilize data, that of your own and provided from corporate office, to shape strategic direction
  • Manage property level email marketing campaigns
  • Assist with development of property level assets (including photography and video) as needed
  • Assist in maintaining digital asset management tool

Community Engagement //

  • When needed, assist Museum Manager and Property Leadership in cultivating strong relationships with like-minded partners within the community to create programming and cross-promotional strategies.
  • Be present at property and community events

Public Relations:

  • Step in for Local PR& Influencer Manager as necessary regarding property level media inquiries, event publicity, promotions and announcement.


  • Participate in weekly Brand Services Team meetings
  • Attend regular meetings on property with Museum, Sales, F&B, Events, etc as appropriate to ensure you're well informed on all property happenings.
  • Attend bi-annual brand team meetings

Desired Skills and Qualifications:

  • A passion for community, contemporary art, travel, and F&B.
  • Experience in a Museum, gallery, or cultural institution strongly preferred.
  • Extraordinary communicator, enthusiastic storyteller, exceptional writing skills and visual aesthetic.
  • Demonstrated analytical skills / metrics driven.
  • Strong planning and project management competencies.
  • Ability to maintain good working relationships with guests, team members, external business partners and third party vendors.
  • Business oriented and consumer driven.
  • Ability to act as ambassador of 21c Museum Hotels and related brands and demonstrate confidence in his/her knowledge of the history, brand values, vision, and direction.
  • Working knowledge of Photoshop and Adobe Creative Suite preferred.
  • Experience working within Wordpress strongly preferred
  • Interest in / Working knowledge of advancements in technology and best practices related to website, digital marketing, and social media.
  • Proactive, Flexible, Curious, Positive Attitude, Team Player.
  • Ability to travel when necessary.

Education / Experience:

  • Bachelor's Degree preferred
  • 1 to 2 years related experience in marketing or social media
21c Museum Hotels
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