21c Museum Hotels
  • 02-Jan-2019 to 03-Mar-2019 (MST)
  • Front Office
  • Oklahoma City, OK, USA
  • Hourly
  • Full Time

Benefits include health/vision/dental/life insurance, real-time access to earned wages, paid time off, 401(k), teammate referral bonuses and family meal.


General Purpose: As on-property agent for guestroom reservations and general customer service-related tasks, the Reservations Agent will have the opportunity to contribute/participate in a variety of reservations/revenue management tasks and will play a critical role in helping achieve reservations/revenue management goals pertaining to occupancy, ADR, RevPAR and Market Metrix scores.

Specific Responsibilities

  • Fields reservations from multiple channels and accurately inputs data into the OPERA Property Management System (PMS)
  • Assists Front Office team and Revenue and Reservations Manager with prompt resolution of guest issues pertaining to reservations
  • Maintains reservations including all guest notes & special requests
  • Inputs/manages all online travel agent (OTA) reservations
  • Inputs all group contracts in the PMS and Synxis Central Reservations System (CRS) and post initial and subsequent deposits when required
  • Enters all rooming lists into the PMS and continuously works with Sales Managers on updates to assist with a smooth execution of the group's stay
  • Reviews and approves final group folios along with the Sales Managers
  • Inputs all contracts received from the Events Sales Manager and post deposits when required
  • Inputs all credit card and direct bill authorization forms
  • Assists Revenue and Reservations Manager with data reporting and other daily task when needed
  • Assists front desk in the execution of guestroom amenities & other customer service responsibilities
  • Assists front desk with daily arrivals list; communicating all special requests and VIPs
  • Assists Director of Sales & Marketing with special projects when needed
  • Builds professional relationship with repeat guests & VIPs
  • Maintains general reservations email inbox
  • Attends weekly and monthly revenue management and sales meetings
  • Performs other administrative tasks as needed

 Qualifications

  • Must have strong attention to detail, be able to multi-task, and eager to learn new skills.
  • Experience with OPERA PMS preferred but not required.
  • Effective/professional communication skills.
  • Detailed knowledge of the hotel, room types, amenities.
  • Knowledge of downtown and the surrounding neighborhoods a plus
  • Must pass a background check.

Physical Requirements

  • Must be able to sit or stand for extended periods of time. Position may require the agent to walk throughout the property and up and down stairs.

Education/Formal Training

  • High School diploma required. Associate or Bachelor's degree preferred.

Experience

  • Reservations/Front desk experience preferred
21c Museum Hotels
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