21c Museum Hotels
  • 03-Oct-2018 to 02-Dec-2018 (MST)
  • Housekeeping
  • Nashville, TN, USA
  • Hourly
  • Full Time

Benefits include health/vision/dental/life insurance, real-time access to earned wages, paid time off, 401(k), teammate referral bonuses and family meal.


Supervises: Room Attendants, Turndown Attendants, Housepersons/Lobby Attendants

Reports To: Executive Housekeeper or Housekeeping Manager

General Purpose: The Housekeeping Supervisor ensures that the daily duties of the staff are completed to the highest standards of cleanliness and guest comfort.

Specific Responsibilities:

  • Promotes a safe environment and quality service to achieve maximum guest satisfaction, protection of assets, using minimal expenses to maximize profits.
  • Supervises the housekeeping staff via providing open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
  • Supervises and inspects the cleaning of the guest rooms, turndown service, public areas and back of the house.
  • Ensures compliance with accident/loss prevention programs, SOP's, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
  • Issues assignments to staff.
  • Issues supplies/goods to staff at beginning of shift.
  • Helps Executive Housekeeper control inventory and ensure proper supplies are available while watching expenses.
  • Responds to guest requests, concerns and problems to ensure guest satisfaction, work with Front Desk and Engineering staff as necessary.
  • Logs items into the Lost and Found (Go Concierge) to maintain controls and ensure guest satisfaction.
  • Implements emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.
  • Assists the evening staff in the performance of duties to include: cleaning of lobby, turndown service, maintenance of outside area of hotel.
  • Monitors and maintain inventory of linens, cleaning supplies, and mini bar items.
  • Assists Executive Housekeeper with maintaining the department checkbook.
  • Must be able to open, close, or work any shift during special events.
  • Professionally and efficiently uses 2-way radio to communicate with housekeeping staff and other departments across property

Qualifications:

  • Good eye for details
  • Working knowledge of housekeeping and hotel services, policies and operations.
  • Demonstrated supervisory experience and skills.
  • Good communication skills.
  • Must pass a background check.

Education/Formal Training

  • High school education or equivalent experience

Experience:

  • One to two years in a related position with this company or other similar.

Physical Requirements:

  • Must be able to bend down and get on and off floor numerous times per day.
21c Museum Hotels
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